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Privacy Policy

Privacy Policy

Effective Date: May 14, 2025

Carolina Powder Coating Pros (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website https://carolinapowdercoatingpros.com/ (the “Site”) and our services, including SMS messaging.

1. Information We Collect

a. Information You Provide

We collect personal information that you voluntarily provide when you:

  • Register an account or place an order

  • Complete a survey, provide feedback, or contact us directly

  • Opt in to receive SMS or email communications

This information may include your name, email address, phone number, billing/shipping address, and payment details.

b. Information We Collect Automatically

When you visit our Site, we automatically collect device and usage information, such as:

  • IP address, browser type, time zone, and device identifiers

  • Pages viewed, referring/exit pages, and your interactions with the Site

We use cookies, log files, web beacons, tags, and pixels to gather this data. For more information about cookies and how to manage them, visit allaboutcookies.org.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Communicate with you about your orders, account, or inquiries

  • Send you marketing communications (with your consent)

  • Provide SMS notifications and updates (with your explicit consent)

  • Detect and prevent fraud or security issues

  • Improve and optimize our Site and services

3. SMS Messaging & Compliance

a. Consent and Usage

By providing your mobile number and opting in, you agree to receive SMS messages from Carolina Powder Coating Pros regarding orders, service updates, promotions, and other information. Message frequency may vary. Message and data rates may apply.

We will only send SMS messages to users who have provided explicit consent. We do not sell or share your mobile number with third parties for their marketing purposes.

b. Opt-Out

You may opt out of SMS communications at any time by replying STOP to any message. You will receive a confirmation and no further SMS messages will be sent unless you opt in again. For help, reply HELP or contact us at info@carolinapowdercoatingpros.com or 704-302-1445.

c. Data Use and Security for SMS

We collect and store your mobile number and related information solely for SMS communications. This data is protected with reasonable security measures and is not shared except as necessary to deliver SMS services (e.g., with our SMS provider, RingCentral).

4. How We Share Your Information

We may share your information with trusted third parties who help us operate our business, such as:

  • Payment processors

  • Email and SMS communication providers

  • Security and fraud prevention partners

  • Analytics and data aggregation services

We may also share your information to comply with legal obligations, protect our rights, or respond to lawful requests.

5. Data Storage & Security

Your information is securely stored at our business location:
516 Rountree Road, Charlotte, NC 28217.

We use industry-standard safeguards to protect your data. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

We retain your information as long as necessary for the purposes outlined in this policy or as required by law. You may request deletion of your data at any time.

6. Email Marketing

If you make a purchase or opt in to receive emails, you consent to receive communications such as newsletters, promotions, and updates. You may unsubscribe at any time by following the instructions in our emails. If you unsubscribe, you may no longer receive certain information or offers from us.

7. Behavioral Advertising

We may use your information to deliver targeted advertisements or marketing communications we believe may interest you.
You can opt out of targeted advertising using these links:

For more options, visit the Digital Advertising Alliance.

8. Your Data Protection Rights

If you are a resident of the European Economic Area (EEA), you have rights to access, correct, update, or delete your personal information. You may also restrict or object to our processing, or request data portability. To exercise your rights, contact us using the information below.

Please note your information may be transferred to and processed in countries outside the EEA, including the United States.

9. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any external sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our Site and services constitutes acceptance of any changes.

11. Contact Us

If you have questions, concerns, or wish to exercise your data rights, please contact us:



Call us: 704-302-1445

Write to us: 516 Rountree Road, Charlotte, NC 28217